Privacy Policy

1. Introduction

Maison Randall Home Services ("Maison Randall," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services. Please read this policy carefully.

2. Information We Collect

We may collect the following types of information:

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and service requests
• Send booking confirmations, reminders, and service updates
• Process payments and manage billing
• Send SMS notifications (only if you have opted in)
• Improve our services and website experience
• Respond to your inquiries and provide customer support
• Comply with legal obligations

4. SMS Communications & Messaging Terms

If you opt in to SMS communications, we will send you text messages related to your bookings, appointment reminders, and service updates. You can opt out at any time by:

• Replying STOP to any text message from us
• Updating your preferences in your account settings
• Contacting us directly at info@maisonrandallhomeservices.com

We will never sell or share your phone number with third parties for marketing purposes. Message and data rates may apply.

Maison Randall Home Services Messaging Terms and Conditions

1. The messaging program consists of standard notifications about customers' purchases or relationship with our business, general conversational messaging to answer questions and provide support to customers, promotional offers or discounts, and promotion of our products and services.
2. You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@maisonrandallhomeservices.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document.

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who assist in operating our website and services (e.g., Stripe for payment processing, Supabase for data storage)
• Cleaning staff: Our team members receive only the information necessary to complete your service (name, address, entry instructions)
• Legal requirements: When required by law or to protect our rights

5a. Data Sharing — Mobile Opt-In

Mobile opt-in and consent data are never shared with anyone for any purpose. Any information sharing that may be described elsewhere in this Privacy Policy explicitly excludes mobile opt-in data and SMS consent information. This data is used solely to send you the messages you have consented to receive and for no other purpose.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure, encrypted storage via Supabase
• Payment processing via Stripe (PCI-DSS compliant) — we never store full card numbers
• Row-level security policies on our database

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Cookies

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Withdraw consent for SMS communications

To exercise any of these rights, please contact us at info@maisonrandallhomeservices.com.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for a minimum of 3 years for accounting and legal purposes. You may request deletion of your account at any time, subject to any outstanding obligations.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: