Help & Information

Find answers to common questions, review our booking policies, and see the areas we serve.

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Got Questions?

Frequently Asked Questions

Everything you need to know about our cleaning services.

Get an instant price estimate using our Quote Calculator, then call or text us at (703) 997-5504 to schedule your appointment. We'll confirm all details over the phone.

We use professional-grade, eco-conscious cleaning products that are safe for families and pets. If you prefer specific products, please let us know in advance.

No. Many clients provide access via key, lockbox, garage code, or smart lock. You can select your preferred entry method during booking.

Cleaning time depends on the size of your home and the type of service booked. Most standard cleanings take between 2–4 hours.

Please notify us within 48 hours of your service. We review all concerns based on service scope and documentation. If validated, we will schedule a re-clean of the affected areas at no additional charge.

Yes. Our cleaners arrive fully equipped with the necessary tools and supplies unless otherwise requested.

Absolutely. You can select add-ons during booking or leave special instructions for your service.

A valid card is required at booking. Payment is processed securely after your cleaning is completed.

Pricing is based on the number of bedrooms, bathrooms, cleaning frequency, and selected add-ons. You can view your total instantly before confirming your booking.

We aim to maintain consistency whenever possible. However, availability may vary based on scheduling.

Yes. Non-identifying photos may be taken for quality control and internal documentation purposes. We do not share photos publicly without additional consent.

In the rare event of damage, please notify us within 24–48 hours. We are insured and will review the situation promptly.

Our Policies

Booking Policy

Please review our policies before booking to ensure a smooth experience.

Scheduling & Confirmation

  • All bookings must be made at least 28 hours in advance.
  • You'll receive a confirmation email immediately after booking.
  • We recommend booking 3–7 days in advance to ensure availability.

Rescheduling

  • You may reschedule your appointment free of charge with 48+ hours notice.
  • Rescheduling within 24–48 hours of the appointment may incur a fee.
  • To reschedule, contact us via phone, email, or through the website.

Cancellations

  • 48+ hours notice: Full cancellation at no charge.
  • 24–48 hours notice: A cancellation fee of 50% of the booking total may apply.
  • Less than 24 hours notice: A fee of up to 100% of the booking total may apply.
  • No-show / lockout: The full booking amount will be charged.

Access & Entry

  • Please ensure we have a way to access your home at the scheduled time (key, lockbox, smart lock, etc.).
  • If our team cannot access the property within 15 minutes of arrival, it will be treated as a no-show.
  • Pets should be secured in a safe area during the cleaning.

Payment

  • Payment is processed after the cleaning is completed.
  • We accept all major credit and debit cards.
  • Tips are not required but always appreciated.

Satisfaction Guarantee

  • If you're not satisfied, contact us within 48 hours of your cleaning.
  • If the issue is validated a within the original service scope, we'll send a team back to re-clean the areas of concern at no extra charge.
  • Our team is fully insured and bonded for your peace of mind.

Have questions about our policies? We're happy to help.

Contact Us
Where We Clean

Areas We Serve

Proudly serving Northern Virginia with professional home cleaning services

Primary Service Areas

Fairfax
Arlington
Alexandria
Falls Church
Woodbridge

Don't see your area? We may still be able to help! Contact us to check if we can accommodate your location.

Service Area Map

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